Privacy Policy
Noor-Ain Tours International (“we”, “us”, “our”) is a travel agency in Bengaluru offering Umrah, Hajj, Ziyarat and international tour packages. This Privacy Policy explains what personal data we collect when you use our website or contact us, why we collect it, and the choices you have. We process personal data in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian law.
1. Information we collect
- Details you give us: name, email address, WhatsApp/phone number, place of travel and any message you submit through our enquiry form, WhatsApp, phone or in person.
- Booking and travel documents: if you book, we may need passport details, photographs, date of birth, travel dates, co-traveller details and payment information to process visas, tickets and hotels.
- Technical data: IP address, device and browser type, pages viewed, referring website and approximate location, collected through cookies and similar technologies.
2. How we use your information
- To respond to your enquiry, prepare quotes and call or message you back.
- To book and manage your Umrah, Hajj, Ziyarat or tour package, including visas, flights, hotels and ground services.
- To send updates about your booking, and — where you have agreed or where permitted by law — information about offers and departures. You can opt out at any time.
- To measure website performance and advertising effectiveness, and improve our services.
- To prevent fraud and spam, and to meet legal and regulatory obligations.
3. Cookies, analytics and advertising
We use Google Tag Manager to load analytics and marketing tags (for example web analytics and advertising conversion measurement). These may set cookies or identifiers to count visits, understand how pages are used and measure how our advertising performs. Our enquiry form is protected by Google reCAPTCHA, which processes technical information to detect bots and is subject to Google’s Privacy Policy and Terms of Service. You can block or delete cookies in your browser settings; some features may not work as expected if you do.
4. Who we share data with
We do not sell your personal data. We share it only as needed with: airlines, hotels, visa and ground-service providers and government or embassy authorities (to deliver your trip); technology providers that host our website, enquiry form and CRM, and analytics/advertising providers; professional advisers; and authorities where required by law. Because Umrah, Hajj and tour services involve overseas partners, your data may be transferred outside India for these purposes.
5. WhatsApp, calls and SMS
When you submit an enquiry or message us, you agree that we may contact you by phone, WhatsApp, SMS or email about that enquiry and your booking. Reply “STOP” or tell us to stop at any time.
6. Data retention and security
We keep personal data only as long as necessary for the purposes above, including booking, accounting and legal requirements, after which we delete or anonymise it. We use reasonable technical and organisational safeguards, but no method of transmission over the internet is completely secure.
7. Your rights
Subject to applicable law, you may request access to, correction or erasure of your personal data, withdraw consent, or raise a grievance. To do so, contact us using the details below. We will respond within a reasonable time.
8. Children
Our services are meant for adults. Bookings for minors must be made by a parent or legal guardian, who is responsible for the child’s data.
9. Third-party links
Our website may link to WhatsApp, Google Maps and other third-party sites. We are not responsible for their privacy practices.
10. Changes to this policy
We may update this policy from time to time. The “Last updated” date above shows the latest version.
11. Contact us
Noor-Ain Tours International
#2010, HBR Layout, Above Krishna Cafe, Near HP Petrol Bunk, 80ft Road, Bengaluru – 560043
Phone / WhatsApp: 99165 88370, 88843 37292
Email: nooraintoursinternational@gmail.com